Refund Policy – TiviMate Canada
At TiviMate Canada, we are committed to providing a premium streaming experience. We understand that issues may occasionally occur, and you may need to request a refund. Please review this policy carefully to understand the terms and conditions.
Refund Eligibility
Refund requests must be submitted within the guaranteed period for your specific subscription plan. To request a refund, email us at contact@mediamate.icu with a valid reason for your request.
Refund Criteria
Refunds may not be issued in the following situations:
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Missing Channels – HD & 4K: Channel availability may vary due to licensing or content restrictions.
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Temporary Buffering: Short interruptions may occur due to your internet connection.
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Temporarily Unavailable Channels: Channels may occasionally be offline for brief periods.
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EPG Errors: Electronic Program Guides (EPG) may not always be complete or accurate.
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Setup Difficulties: Support is available for setup issues; refunds are not granted solely due to installation problems.
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ISP Restrictions: Some Internet Service Providers may block certain content. Access is your responsibility.
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No Valid Reason Provided: Refund requests must include a clear, justifiable explanation.
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Slow Internet Speeds: Ensure your internet meets the recommended requirements for optimal streaming.
Refund Process
To submit a refund request:
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Email contact@mediamate.icu within the guaranteed period for your subscription plan.
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Provide your subscription details and a clear explanation of the issue.
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Our support team will review your request and respond promptly.
Policy Updates
TiviMate Canada reserves the right to update or modify this Refund Policy at any time without prior notice. Users are responsible for reviewing this policy periodically.
Last updated: November 2025
For assistance or questions, contact our support team at contact@mediamate.icu We are dedicated to ensuring a smooth and satisfying streaming experience with TiviMate Canada.
